By 2010/2011, at least 85% of the adults who use the library for personal independent learning will indicate on a survey that the library has adequate information, resources, and assistance to meet their needs.

Annually, at least 90% of all surveyed program attendees will rate the program attended as meeting or exceeding expectations.

By 2010/2011 at least 75 percent of library users will know where to find information about upcoming library programs, based on a patron survey.

By FY 2010/2011, the Summer Reading program will reach at least 30 percent of the target population ages 0-17.

By FY 2010-2011, the number of centers and family childcare home businesses that receive deposit children's book collections through Outreach Services and Children's Services will increase by 20 percent.

Annually, library staff will attend 100% of monthly media meetings with Polk County Schools.

By 2010/2011, at least 85% of the parents of children who use the library to find something to read, listen to, or view will indicate on a survey that they found something to meet their child's needs.

In order to connect students and teachers with the resources of the public library, Outreach Services and Children's Services staff will reach students and school faculty by FY 2005-06 through presentations about the library's electronic resources, programs about books and reading, tools created to support curriculum and library card campaigns.

Children's Services staff will visit 300 students and school faculty in their schools to promote library resources and programs by the end of FY 2006-07.

The number of Spanish-speaking students in Polk County schools who make use of library general information resources and services will increase by 10 percent per year.

The library will make monthly contributions to the newsletters of one or more of the following agencies:   the Polk County Schools, Polk County Partnership for Children, Friends of the Polk County Library and other community agencies.

The library will annually provide at least one major educational opportunity for homeschoolers.   

By FY 2010/2011, the Summer Reading program will reach at least 30 percent of the target population ages 6-11.

The library will provide an annual promotional event at each county elementary school for the summer reading program as budget allows.

The library will provide a teacher workshop biennially.

The library will present a children's author or illustrator annually as budget allows.

The library will provide at least one activity / program for students 12-18 annually.

The library will continue to provide homework help through librarian assistance, websites, software, and materials.

The library will continue to entice children and teenagers to become life-long learners by continuing the yearly summer reading programs and facilitating young adults being able to post self-written book reviews on the library's homepage.

Youth involved in library programming will accomplish one or more of the items in the following skill set by 2010/2011, with a 10% increase observed by staff conducting an annual sample survey at the end of FY 05-06 and each subsequent year :

1. achieve educational success, contribute to their community

2, feel safe in their environment

3, have meaningful relationships with adults and peers, develop marketable   skills        

By the end of FY 2010/2011, a senior Web page developed by the library will be used at least 150 times per month.

The percent of Polk County Library cardholders aged 55 years and older will increase 10 percent in FY 2006/20007 and FY 2007/2008 and five percent per year after that.

Attendance at computer classes and other senior-targeted programs will increase by 200 percent in FY 2006/2007 and 10 percent in each subsequent year.

By FY 2010/2011, surveys of users 55+ will show increased awareness of the library as a resource for current information and materials.

The library will offer at least six programs per year targeted specifically at senior adults.

In FY 2006/2007, library users will receive more than 100,000 personal information contact encounters with library staff via Children's Services, programs for seniors, library website requests, homework help transactions, individual reference and reader's advisory transactions.

By the end of FY 2006/2007, library staff will develop and present at least 5 subject-based training programs. Follow-up materials to all 5 library-presented training sessions will be available through the library's web pages.

By the end of FY 2006/2007, 75 percent of staff providing reference and reader's advisory service to the public will complete training in assessing and evaluating learning behaviors and information gathering styles, and understand how they may affect information transactions.

By the end of FY 2006/2007, students and faculty in at least two-thirds of the schools having low socio-economic status, as defined by the North Carolina Department of Education, will receive targeted training in learning to use the library's resources.

The library will offer at least one genealogy workshop per year.

Offer at least 5 computer classes annually on varying topics. Of the seniors who have completed a computer class at the library by the end of FY 2010/2011, at least 80 percent will report that they have improved their information literacy skills.

By the end of FY 2006/2007, 100% of the library board of trustees members will participate in at least one orientation, board training workshop, or trustee program at NCLA, PLA, or ALA.